Customer Success Engineer
Are you a seasoned professional with over four years of experience looking for your next big career move? Zscaler, a leader in cloud security, is excited to announce a fantastic opportunity for a Customer Success Engineer. This is your chance to join a dynamic team committed to redefining security in a cloud-first world.
About Zscaler
Zscaler is at the forefront of innovation, providing the industry’s leading cloud security platform. Our solutions are designed to protect thousands of enterprises and millions of users from cyber threats and data loss. We take pride in our cutting-edge technology and our mission to revolutionize how businesses secure their data and applications.
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Why Join Us?
As a Customer Success Engineer at Zscaler, you’ll play a critical role in ensuring our clients achieve maximum value from our solutions. This position is not just a job; it’s a gateway to professional growth and a chance to make a significant impact in the cybersecurity industry.
Responsibilities
- Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.
- Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their Value Realization.
- Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
- Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
- All while working cross functionally with Customer Success, Product, Engineering and Support teams.
Qualifications
- 4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer).
- Ability to frame and simplify content and messaging for various audiences: technical, management, executive
- Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
- Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact.
- Strong written and verbal communication skills in English are required.
- Presentation, communication and meeting management skills
- Consultative nature
- Self-aware
- Self-Starte
Technical Expertise
- Good understanding of the Enterprise IT business
- Fundamental knowledge in 2 or more areas among the following:
- Internet and Routing Protocols such as: HTTP/S, TCP/IP, IPSEC, GRE, etc.
- Internet and Security technologies such as: SWG, Sandboxing, Firewalls, DLP, & VPNs.
- Authentication and SAML/Identity Provider (IdP) systems such as: LDAP, Microsoft Active Directory, SCIM, Okta, PingOne, etc.
- Web-based security and network infrastructure solutions, such as: NGFW, SSL/IPSec VPNs, & Firewalls.
- Traffic Forwarding and Policy Based Routing concepts.
How to Apply
Ready to take the next step in your career? Apply now to join our team and help us shape the future of cloud security. Visit this link to submit your application. We look forward to hearing from you!
Join Us in Making the Internet a Safer Place
At Zscaler, we’re not just offering a job; we’re offering a chance to be part of something bigger. If you’re passionate about cybersecurity and customer success, we want to hear from you. Together, we can make a difference.
Apply today and embark on a rewarding journey with Zscaler!
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