Ericsson Hiring Support Engineer
Ericsson, a global leader in communication technology and innovation, is currently hiring Support Engineers to join their dynamic team. If you are passionate about delivering exceptional technical support and thrive in solving complex challenges, this opportunity is perfect for you!
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About Ericsson
Ericsson is renowned for driving global connectivity, enabling cutting-edge technologies such as 5G, IoT, and cloud computing. With a culture centered around innovation, collaboration, and diversity, Ericsson empowers its employees to create meaningful impacts in the technology space.
Responsibility and Tasks
- Support for Upgrade projects for MOAI
- Handle and resolve Customer issues
- Provide dedicated support
- Deliver results & meet customer expectations
- Handle Software Update Management (SUM)
- Handle Customers and internal Stakeholders from Technical perspective
- Work with diverse team.
Operational
- Prepare and understand the Network Impact report for different software version of RAN.
- Identify different delta/differences between software and it’s functionality.
- Do compare pre-post network KPIs and able to explain the reasoning.
- Do lead in implementing the new feature and functionality and it’s testing.
- Do track of system constant implemented in network.
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority.
- Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed.
- Interface and Interact with the relevant stockholders within organization and ensure the timely progress on.
Minimum Qualification and Experience
Education Qualification & Years of Experience
• Education: BE/B. Tech or equivalent
• Min years of experience: 10+ Years
• Last 4 years’ experience must be in 5G/LTE
Skill Experience
• Strong knowledge about 5G/4G RAN latest features.
• Strong technical acumen should be exhibited when dealing with complex customer issues.
• Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
• Should able do tracing and complex logs analysis for RAN Nodes
• Good knowledge of 3GPP
• Must have call flows, protocols, and Interface related knowledge in 5G RAN network
• Ability to technically analyze and approve solution implementation for the customer
• An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units.
• Transport and Core network basic troubleshooting
• Must have worked in a telecom support/care/Level2/R&D/Integration function earlier
• Experience with Ericsson will be preferred
• Well versed with the customer support process
How to Apply
Don’t miss out on this fantastic opportunity to be a part of Ericsson’s legacy of innovation and excellence.
Apply now through the official link: Ericsson Careers.
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