Wipro Data Analyst hiring
Are you passionate about data, analytics, and leveraging insights to drive impactful business decisions? If so, Wipro has an exciting opportunity for you! The leading global technology services and consulting firm is actively hiring for a Data Analyst role. This is your chance to be part of a dynamic team dedicated to innovation, client success, and professional growth.
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About the Role
As a Data Analyst at Wipro, you’ll work closely with cross-functional teams to gather, process, and analyze data, providing actionable insights that drive strategic decisions. You’ll contribute to projects across a wide range of industries, helping Wipro’s clients improve their operational efficiency, customer experiences, and overall business strategies.
Roles & Responsibilities
- Monitor:
- Perform trend and volume analysis of Messages/SMS volume to identify patterns of abuse
- Identify other emerging trends that are not implemented at scale yet
- Utilize SQL to extract, transform (link and join), and analyze large datasets for reporting and investigation purposes
- Investigate/Analyze:
- Determine root cause of the deviation from the trend
- Conduct a thorough investigation to identify legit vs abusive use
- Analyze historical information to understand the trend and identify data anomalies
- Critically analyze data, discern patterns, and draw meaningful conclusions
- Present:
- Create clear charts, dashboards, and presentations to effectively communicate findings to various stakeholders
- Remediate:
- Propose solutions to curb abuse based on findings
- Build heuristics based rules (to be reviewed with FTEs)
- Escalation/ Incident Support:
- Be the first line of support to investigate incidents reported by stakeholders (Client leadership, mobile carriers, regulators, customers)
- Reporting/Visualization:
- Prepare detailed reports summarizing investigation findings, recommendations and actionable insights to empower decision makers for informed decisions and continuously improve the user experience
- Communicate data insights to both technical and non-technical audiences
- Transform complex data into actionable insights through visuals
- Service Levels
- Reporting:
- Trend Analysis: Daily
- Anomaly Detection: Identify and flag significant deviations from established trends within 24 hours.
- Investigation Reports: within 3 business days of completing the investigation.
- Issue Resolution: Address and resolve any data-related issues or discrepancies within 24 hours (1 business day) for urgent matters and 48 hours (2 business days) for standard issues.
- Response Time: Acknowledge escalation/incident requests within 4 business hours.
- Regular Updates: Provide regular progress updates to PA and VMO, at least bi-weekly for ongoing analysis.
- Availability: Be available for consultation and clarification during regular business hours
Qualifications:
Must have
- SQ, Java scripts, Advanced Excel
- Data Analysis with SQL
- In BPO/Non-BPO as DA profile
- English (Strong Verbal and Written.
How to Apply
Ready to take the next step in your data career? Visit the official Wipro Careers page and apply directly for the Data Analyst position.
Don’t miss this chance to work with an industry leader. Apply today, and take your career to the next level with Wipro!
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