Opportunity for Technical Support Engineer
Are you an engineering professional looking for a dynamic role that combines technical expertise with customer support? Siemens is currently hiring for a Technical Support Engineer, and this could be the perfect opportunity for you!
Table of Contents
About Siemens
Siemens is a global leader in technology and innovation, driving progress in various sectors, including automation, digitalization, and smart infrastructure. With a commitment to sustainability and a focus on improving quality of life, Siemens offers its employees a chance to be part of a transformative journey in the tech industry.
Role Overview
As a Technical Support Engineer at Siemens, you will play a crucial role in ensuring the seamless operation of our cutting-edge technologies. This position is ideal for individuals who are passionate about problem-solving and providing exceptional customer service. You will collaborate with cross-functional teams to deliver solutions, troubleshoot complex issues, and enhance customer satisfaction.
Responsibilities
- Provide support to Enlighted’s customers across the globe through various channels like Voice, Email, and Chat.
- Answer customer queries on Enlighted’s products, solutions, warranty, etc.
- Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
- Provide periodic reports to managers.
- Participate in creating self-help resources and knowledgebase for customers.
Experience
- Must have excellent written and oral communication skills – This role requires detailed technical updates and often involves speaking with customers.
- 3+ years providing technical support to international customers through Voice, E-mail, and Chat.
- Must be tech savvy, with strong knowledge in Linux and Networking fundamentals.
- Familiarity with Cloud Infrastructure technologies: HTML, application servers, modern REST APIs
- Experience in Installing, configuring, and updating network software, as well as fixing issues in hardware and network devices.
- Knowledge in running queries to maintain the Database hosting in cloud.
- Good knowledge in analyzing the issues & troubleshooting skills.
- Adequate experience in Microsoft Word and Excel.
- Strong analytical, systematic, and logical problem-solving skills.
- Should be self-organizing and be able to work with minimal supervision.
- Willingness to work in a 24×7 environment.
How to Apply
Ready to take the next step in your career?
submit your application. Don’t miss the chance to be part of a company that is shaping the future of technology!
For more jobs visit careerflock official page. Opportunity for Technical Support Engineer, Opportunity for Technical Support Engineer, Opportunity for Technical Support Engineer, Opportunity for Technical Support Engineer