Hiring Technical Support Engineers
Are you looking to jumpstart your career in tech? Amazon is on the lookout for talented individuals to join their team as IT Support Engineers! If you have a knack for solving technical problems and a passion for customer service, this could be the perfect opportunity for you.
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About the Role
As an IT Support Engineer I at Amazon, you’ll be at the forefront of keeping systems running smoothly. Your primary responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to internal teams, and ensuring that all systems are optimized for efficiency. This role is crucial to maintaining Amazon’s high standards of operational excellence.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- Bachelor’s degree
- Experience in IT client, server, and network service delivery
How to Apply
Ready to take the next step in your career? Don’t miss this opportunity to work with one of the world’s leading tech companies!
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